telephone number for houzz customer service

I never heard from anyone over there that something was wrong, and I figured they had just tacked the charge for the original order onto one of the other two phone orders that I placed. Since that time, I also placed two additional orders over the phone using my regular credit card number and charges from David Austin roses showed up on my credit card statements. I received that order of roses at my house sometime in late February. I was stunned at the disorganization going on over there and hung up the phone. When they got to my order, if the credit card was declined, someone would call me. She said that 'she was really busy', and that it would be better for her if she could just process my order in the order it was received and not take the new card number. I told her again that I would need to give her a new card number. The woman remembered me and said that they were very behind in processing payments and shipping and that they were actually 'shipping the roses out before they processed the payments and credit cards'. So I called David Austin Roses again and told them that I would have to give them a new card number. About two weeks later, I noticed that my account still showed no charges had been processed from David Austin and that the card number was now expired. The representave told me that they were very behind on shipping the roses and processing payments, but that she would look up my order and process the charge. So I called them and notified them that they would have to place the charge soon, or the card number would expire.

The card was connected to my Paypal account.Ħ days after placing the order, I noticed that David Austin Roses had not processed the charge. That's what contributes to the card number being secure. The number is good for one purchase and the merchant has to place the charge within 7 to 10 days otherwise the card number expires.

I placed the order online in January using a one-time use credit card number that my bank will generate for safe shopping online. The letter was signed my Jo VonBargen who was listed as the General Manager. The letter was very threatening and stated that if I didn't remit payment within 7 days, 'further action' would be taken against me. The letter stated that my credit card had been declined twice. Last week I received a letter in the mail from David Austin Roses stating that an order of roses that I had received in February (3 months ago) had never been paid for.

Telephone number for houzz customer service